Follett Virtual Bookstores | Higher Education | Customer Service
Relationships built on service
At Follett, we know that selling books is just the beginning. We have committed our company to deepening our understanding of your wants and needs, so that we can improve our services and support. Partner with us, and you'll find that Follett looks continually to find better ways to serve you.
Client-focused account representatives
Your success is important to us. And because each institution has its own unique needs and opportunities, we have a dedicated individual account representative and team to serve you directly. This seasoned team is committed to understanding the specifics of your bookselling needs, and to responding to those needs as soon as they arise. Through this approach, we are able to serve you in a focused and timely way that not only solves problems, but improves your ability to serve your students.
Student-centric customer service
Follett provides direct and effective assistance for your students’ inquiries, issues and order requests. We're committed to giving your students a "first-class" support experience, through an emphasis on quick response to inquiries, creative problem-solving and excellent communication.
Communication as the cornerstone to service
Handling orders efficiently and accurately is only part of our customer service commitment; communicating with our customers so that they are aware of the status of their order is also key in meeting- and exceeding- your expectations. We regularly update customers on the status of their orders, and we are committed to doing so in a timely manner. Our state-of-the-art process includes electronic transmission of purchase orders directly to publishers, thus allowing us to know almost immediately if the requested texts are available. Students and faculty can depend on Follett with last-minute orders and reorders, as we routinely use next-day delivery to ensure textbook availability. |
