Follett Virtual Bookstores | K-12 | Customer Service
Deep relationships built on deep service
At Follett, we know that selling books is just the beginning of a relationship with our customers. We have committed our company to deepening our understanding of our customers' needs, so that we can improve our services and support. Partner with us, and you'll find that Follett looks continually to find better ways to serve you and your school.
Client-focused account representatives
Your school and your success are important to us. And because each learning institution has its own unique needs and opportunities, we have a dedicated team to serve you directly. This seasoned team is committed to understanding the specifics of your bookselling needs, and to responding to those needs as soon as they arise. Through this approach, we are able to serve you in a focused and timely way that not only solves problems, but improves your ability to serve your students.
Student-centric customer service
Follett provides direct and effective assistance for your students' inquiries, issues and order requests. We're committed to giving your students and their parents a "first-class" support experience, through an emphasis on quick response to inquiries, creative problem-solving and excellent communication. By allowing us to handle student technical and service needs directly, you take better advantage of our expertise, and give your students an improved support experience.
Communication as the cornerstone to service
Handling orders efficiently and accurately is only part of our customer service commitment: communicating with our customers so that they are aware of the status of their orders is also key in meeting, and exceeding, your expectations. State-of-the-art supply chain management enables us to keep track of inventory from the time an order is placed until the books are on the shelf - and our Partner Resource Center gives you the same visibility. Sharing information and keeping in touch create the foundation for great customer service.
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